On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system and to urge the government to fix the system as quickly as possible. The government has acknowledged these concerns and insists there are steps in place to resolve them as outlined.
We encourage members who have an issue with their pay, including back pay, to submit all requests by email to the Pay Centre, along with the required Phoenix Feedback Form. If a request is received without this form or mandatory fields are not completed, it will be rejected by the system automatically and returned to the sender.
To request a status of a Phoenix case that was previously submitted, please complete the Phoenix Case Status Request form.
In the event that your pay issue is not resolved, we encourage you to contact your local Employment Relations Officer (ERO) in the regional office nearest to you to help resolve the issue and access emergency or priority pay where the situation warrants.
On April 28, 2017, the Institute filed two policy grievances against the Employer on behalf of members. You can read more about these policy grievances here.
To help us keep the pressure on government to fix Phoenix, we encourage members to wear a “Fix Phoenix” button, available by contacting firstname.lastname@example.org.