On behalf of our members, the Institute continues to express our very serious concerns with the new Phoenix pay system and to urge the government to fix the system as quickly as possible.
On April 28, 2017, the Institute filed two policy grievances against the Employer on behalf of members. You can read more about these policy grievances here.
The signing of collective agreements and the implementation of new rates of pay has dramatically increased the volume of pay-related issues being referred to our Regional Offices.
As a result of this dramatic increase and ongoing technical issues with Phoenix, PIPSC is currently reviewing our practices to better serve affected members. Until new changes are implemented, we encourage members to follow the steps below in relation to all pay-related issues, including retroactive pay issues stemming from the implementation of new collective agreements:
- Continue to raise all pay-related issues with your managers and to follow the steps outlined on the Employer’s website.
- If you have an issue with your pay, including back pay, notify your manager and complete the required Phoenix Feedback Form. Be sure to identify under Step 1 that you are missing pay, and to select the most applicable drop-down menus in Step 2. If the form is missing information, it will be automatically rejected!
- If you require emergency or priority pay, ask your manager for help in completing a request for emergency salary advance / priority pay through your Department.
- To request an update on a Phoenix case that was previously submitted, use Track myCASE (available on the Government of Canada network only, and formerly the Phoenix Case Status Request form).
- If your pay stub does not provide clear or complete pay information, use your Intranet-based Compensation Web Applications, which have additional pay information not included on pay stubs. Members are also encouraged to review the Public Service Pay Centre’s guidance site.
- In the event that you are not receiving any pay, or if you experience difficulties getting the employer to process your emergency/priority pay request, we encourage you to communicate with our Labour Relations Resource for Phoenix at email@example.com (PIPSC also offers loans to members especially hard hit by Phoenix. To find out more click here.)
Help us keep the pressure on government to fix Phoenix. Wear a “Fix Phoenix” button, available by contacting firstname.lastname@example.org.