Make a claim for out-of-pocket expenses

If you were underpaid by Phoenix and were unable to pay bills on time, and subsequently incurred costs such as interest charges or administrative fees, these are out-of-pocket expenses that may be eligible for a reimbursement.

The full list of out-of-pocket expenses eligible for reimbursement is available on the employer’s website.

Keep all relevant financial documents and receipts that may show:

interest charges related to late or missed payments from credit cards, lines of credit, loans, car loans, etc.
non-sufficient funds (NSF) charges and other financial penalty charges from utilities, late mortgage or rent payments, or other financial commitments
interest charges from credit you needed to take out due to a pay issue
administrative fees for early withdrawal of investments

How to make a claim for out-of-pocket expenses

Download the employer’s fillable PDF form.

Download out-of-pocket claim form

After filling out the PDF, submit your claim to your departmental claims officer.

Find your claims officer

Your claims officer will be able to update you on the status of your claim.

Unfortunately, PIPSC is unable to see the status of your claim. If your claim is rejected, fill out our Phoenix help form and include a copy of your claim as well as a copy of the denial letter, along with any other relevant supporting documentation.

Make a claim for financial costs and lost investment income

The claims process for severe financial cost or loss caused by Phoenix is now available.

We encourage you to look carefully at your situation to see if you are eligible to make a claim.

You should make a claim for this type of compensation as a result of Phoenix if you have experienced any of the following:

your pay, severance or pension was delayed
you cashed in stocks, bonds, mutual funds, interest-bearing accounts or GICs
you withdrew money early from your RRSP

We signed a compensation agreement with the Treasury Board in June 2019. All current members paid by Phoenix have received general compensation of additional leave days and a process for former members to claim equivalent compensation has been launched.

Now the claims process is available to provide compensation for your specific financial losses. We have worked hard to ensure you are repaid every cent you are owed.

This claims process for financial compensation as a result of Phoenix is administered directly by the Treasury Board. If you are submitting a claim for compensation, it is not necessary to file a grievance as well. If you have already filed a grievance, it is important that you also submit a claim to receive your compensation.

For further information about Phoenix compensation generally, please read our FAQs.

If you have questions or need support filing your claim, please contact:

Treasury Board of Canada Secretariat
1-877-636-0656
questions@tbs-sct.gc.ca

How to make a claim for financial costs and lost investment income

Review the details of the claim process.
Gather all of your financial documents.
Ensure that your expenses meet the necessary $1500 threshold. The compensation you claim must total $1500 or more.
Complete the online form.

Make a claim for financial costs and lost investment income

For further information about Phoenix compensation generally, please read our FAQs.

If you have questions or need support filing your claim, please contact:

Treasury Board of Canada Secretariat

1-877-636-0656

questions@tbs-sct.gc.ca

Make a claim for severe hardship or leave taken

The compensation agreement that we negotiated also includes a claims process for people who experienced severe hardship or were required to take leave as a result of Phoenix.

You may be able to submit a claim if you experienced one or more of the following situations:

You are a current or former employee who has a documented use of paid or unpaid leave (including sick leave) caused by illness, stemming from issues with your pay attributed to the Phoenix Pay System (the $1,500 threshold does not apply)
You are a current or former employee who began maternity or parental leave or disability insurance and experienced a pay issue attributed to the Phoenix Pay System that led to the disruption in receipt of pay or associated benefit/entitlement (the $1,500 threshold does not apply)
You are a current or former employee who experienced an adverse impact due to an issue with your pay stemming from the Phoenix Pay System and are alleging a discriminatory practice as defined under the Canadian Human Rights Act (the $1,500 threshold applies)
You are a current or former employee who has a claim as a consequence of:
- your loss of occupational capacity
- your loss of required security clearance
- a significant credit rating impact
- bankruptcy which is directly attributable, in whole or in part, to the Phoenix Pay problems you experienced (the $1,500 threshold applies)
You are a former employee who has a claim related to having resigned from the public service as a consequence of a loss of income leading to financial hardship caused by the Phoenix Pay System (the $1,500 threshold applies)
You are a current or former employee who experienced mental anguish or trauma, which interfered with your ability, to a profound degree, to lead a normal life, and which went beyond the normal distress, annoyance and anxiety suffered in the circumstances, caused in whole or in part by the Phoenix Pay System (the $1,500 threshold applies)
You are a current or former employee who experienced other damages which disclose comparable personal hardship or impact caused in whole or in part by the Phoenix Pay System (the $1,500 threshold applies)

How to make a claim for severe hardship

Review the details of the claim process
Gather all of your supporting documents (as per the criteria set out for your category of claim).
Ensure that your expenses meet the necessary $1500 threshold if the threshold applies to your claim. (Remember that you may already have met this $1500 threshold if you have previously submitted a successful claim under the process for financial costs or investment losses.)
Complete the online form